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Frequently asked questions
New buildings
New buildings

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow

Elevators

E MiniSpace

Discover the KONE E MiniSpace™, an economical elevator solution designed especially for residential buildings.

N MiniSpace

Discover the KONE N MiniSpace™, an elevator solution with a compact machine room for mid and high-rise buildings.

S MiniSpace

Discover the KONE S MiniSpace ™, an elevator solution with a compact machine room for mid and high-rise buildings.

MiniSpace

Discover the KONE MiniSpace™, the high-performance elevator solution with a small machine room for mid and high-rise buildings.

Highrise MiniSpace

Discover the Highrise MiniSpace ™, a high-speed elevator solution with a compact machine room for high-rise buildings.

E MonoSpace

Discover the KONE E MonoSpace, an economical elevator solution designed for residential buildings.

N MonoSpace

Discover the KONE N MonoSpace, a completely renewed elevator solution for residential and commercial buildings.

S MonoSpace

Discover the KONE S MonoSpace, a flexible elevator for low and mid-rise residential and commercial buildings.

TranSys

Discover the KONE TranSys, a heavy-duty service elevator for commercial buildings, including office, retail, hotel, public transportation, and airport facilities

Escalators & autowalks

Discover our industry-leading escalators and autowalk solutions, which set the standard for safety, quality, eco-efficiency, and visual design.

TravelMaster 110

Learn more about the highly eco-efficient KONE TravelMaster 110 escalator – optimized for retail environments to ensure a pleasant shopping experience.

TravelMaster 115

An inclined autowalk designed to provide easy and safe access throughout your building, even when passengers are moving with a heavy cart or pushing a baby stroller.

TransitMaster 120

Learn more about the highly durable and eco-efficient KONE TransitMaster 120 escalator – optimized for transit centers to ensure a pleasant passenger experience, even under the most demanding traffic conditions.

TransitMaster 140

The KONE TransitMaster™ 140 is a highly durable escalator designed for the most demanding public transportation environments, such as metro stations and airports.

TransitMaster 165/185

The KONE TransitMaster™ 165/185 is a heavy-duty autowalk primarily targeted towards the infrastructure segment with demanding traffic conditions, such as airports, railways as well as stadiums and other transit centers.

KONE InnoTrack

Discover our revolutionary autowalk solution that requires no pit and offers unparalleled flexibility.

Turnstiles

Learn more about KONE turnstiles – stylish and durable access control solutions for managing people flow in your building.
Existing buildings
Existing buildings

Discover our high-quality solutions for the maintenance and modernization of elevators, escalators, and automatic doors – all from one trusted supplier

Maintenance

How we serve you

Discover how we tailor our wide range of maintenance services for your site and equipment.

Service packages

Discover how we tailor your maintenance plan to uniquely match your site and equipment, whatever the brand or type.

Service descriptions

Read more about the individual services that make up our KONE Care™ packages for elevators, escalators, and automatic building doors.

Elevator modernization

Full elevator replacement

Discover our eco-efficient full-replacement solutions and a hassle-free process that keeps your project on time and on budget while minimizing disruption to life in your building.

Modular modernization

With modular modernization you can upgrade entire systems and significantly improve the performance of your elevator. Read more!

Component upgrades

Discover our wide range of elevator upgrades covering things like the elevator door operator, signalization, and lighting system.

Escalator & Autowalk modernization

Discover our range of escalator modernization solutions that will increase the lifespan of your escalators, giving you the flexibility of replacing the entire installation or just individual components.

Full escalator replacement

Discover our two options for escalator replacement: We can install a brand-new escalator and truss, or replace everything except the truss.

Modular modernization

With our escalator upgrade and modular modernization solutions you can renew individual components or complete systems. Visit us!

Buildings without an elevator

Discover our retrofit elevators solutions for buildings currently without elevators.
Digital Solutions
Digital Solutions

Advanced People Flow solutions

Advanced People Flow Solutions integrate equipment and devices into one holistic smart building solution. The result is a seamless user experience from front door to final destination—a new way to make everyday life easier.

Access solutions

Learn how KONE’s integrated access control helps tenants travel smoothly and safely from the building entrance to their home floor.

Destination solutions

Learn how KONE destination solutions reduce waiting and travel times by taking into account the number of passengers and their destination floors.

Infotainment solutions

Discover KONE Infotainment solutions – a convenient way to share content as well as building and safety information in elevator cars and other building areas.

Monitoring solutions

Learn about KONE monitoring solutions, which enable real-time inspection of elevator and escalator operation across multiple locations via a single interface.

24/7 Connected Services
News & Insights
News & Insights

References

Press releases

Stories
Tools & downloads
Tools & downloads

Downloads Codes and standards Glossary

Tools

Glossary

When talking about elevators, escalators, and automatic building doors it’s sometimes necessary to use technical terms and acronyms, so we’ve created a handy glossary to help you make sense of them.

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KONE CUSTOMER SERVICE

Open 24h for: Maintenance service requests Reporting an emergency

UAE - Dubai 800 5663
UAE - Abu Dhabi 800 5663
Qatar 800 5663
Oman 800 72277
Bahrain 800 08883
Saudi Arabia 800 244 6699
South Africa 0 800 004 697

KONE Customer Service Open 8-16, for general requests.

REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency

UAE - Dubai 800 5663
UAE - Abu Dhabi 800 5663
Qatar 800 5663
Oman 800 72277
Bahrain 800 08883
Saudi Arabia 800 244 6699
South Africa 0 800 004 697

KONE OFFICES AND CONTACTS

KONE UAE - Dubai (Regional Head Office)
U-Bora Tower, C/O Al Abraj Str & Al Khaleej Str
PO box 21474 Business Bay
Tel: +971 4 279 4500

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