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REVOLUTIONIZING MAINTENANCE WITH ALL NEW, INTELLIGENT AND FULLY CONNECTED SERVICES

With our new intelligent KONE 24/7 Connected Services we can now better predict issues and take action before a shutdown occurs. For you it means improved reporting and communication on maintenance work with full transparency and ease of mind, because if a shutdown occurs, we would already know.

INTELLIGENT, IT'S PREDICTIVE

Using the latest technology, the elevators can now speak their minds and keep technicians one step ahead of what’s happening. The result? Fewer faults, helps increase uptime and more peace of mind for you.

CONNECTED, BY KEEPING WATCH 24/7

Elevators are on duty 24/7 and so are we. If a problem occurs, detailed information tells us what’s causing the issue and how urgent the matter is. By keeping constant watch 24/7, we can respond quickly in case of sudden failures.

TRANSPARENT, YOU'LL STAY IN THE KNOW

If critical faults are detected a technician will be alerted, you'll be informed immediately. When you’re fully aware of what’s going on, you can plan ahead and budget for future maintenance needs.

How do the connected services work?

KONE 24/7 Connected Services keep you informed of your elevator’s and escalator's condition round-the-clock.

CONSTANT EYE ON CRITICAL PARAMETERS

Equipment installed in the elevator/escalator gathers information from its parameters, usage statistics and faults. The equipment sends all information in real-time to KONE’s cloud service, where the analytics are located.

ADVANCED TECHNOLOGY DETECTS FAULTS IN ADVANCE

All the data from the elevator is processed by an advanced analysis system. If the system identifies the need for maintenance, it either alerts a technician immediately, or contacts technical support or customer service, according to how critical the problem is.

FULL TRANSPARENCY THROUGHOUT

We will send you clear notifications and report all of the actions we take. When you’re fully aware of what’s going on, you can plan ahead and budget for future maintenance needs.

Request more information about KONE 24/7 Connected Services

Fill out our contact form if you have questions or would like more information.