Get in Touch

How can we help you?


For general inquiries, please call the KONE customer care number at 09 998 88555. We are available every working day between 08.00 and 17.30.


To report a service need or an emergency, such as lift entrapments, call KONE emergency number at 09 998 8877 (backup tel: 09 998 88666). For non-urgent requests, you can contact the KONE customer care email at

Frequently Asked Questions

Below are some helpful answers to common questions about equipment repair and maintenance and how to find out about current and upcoming building maintenance work.

  • Our KONE Online portal and KONE Mobile app give you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.

  • You can check your equipment’s status via KONE Online or KONE Mobile. If the equipment is covered by KONE 24/7 connected services, you’ll be able to see if we’re already working on fixing the problem. You can make a service request or report an incident by calling us or getting in touch directly from the KONE Online login or KONE Mobile.

  • KONE Online or KONE Mobile will show you all upcoming and past building maintenance services and visits for all the equipment we maintain for you.

  • With KONE 24/7 connected services, we can better predict, maintain, and take action before something breaks down.

    Contact your local KONE representative to find out more.

Stay Up to Date Wherever You Are

Real-time building maintenance information at your fingertips

Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.

Sample form

Click here to explore current job openings in KONE Middle East and Africa.













My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|Maintenance|24/7 Connected Services|Other
Equipment/service type *|Elevators|Autowalks|Escalators|Adcanced People Flow solutions|People Flow planning|Other
Equipment/service type *|Elevators|Autowalks|Escalators|Adcanced People Flow solutions|People Flow planning|Health and wellbeing|Other

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