Take a closer look at the individual services that make up our KONE Care™ packages for elevators, escalators, and automatic building doors.
KONE preventive maintenance helps prevent problems before they appear. We maintain your equipment based on its usage, age, and other relevant factors. Your tailored plan ensures that all individual components and systems are serviced at the right time and according to all relevant regulations – no matter the brand.
When you or your end users need assistance with equipment-related issues, our customer care center is your first port of call. Contacting your local center is easy – simply dial the relevant phone number for your country. Our professional staff speaks your language, knows your equipment and situation, and can dispatch a service technician to resolve your problem.
With our Breakdown Service for elevators and escalators, a service technician is quickly dispatched to deal with cases of unexpected equipment failure, stoppage, or erratic operation. Just call our Customer Care Center and a technician will be sent to fix the problem based on the agreed response time in your contract.
If your elevators or escalators malfunction or have damaged components, KONE technicians can fix them. They will even identify repair needs during regular maintenance visits, often managing to fix the problem before there is any disruption to your equipment.
