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KONE CUSTOMER SERVICE

Open 24h for: Maintenance service requests Reporting an emergency

UAE - Dubai 800 5663
UAE - Abu Dhabi 800 5663

KONE Customer Service Open 8-16, for general requests.

REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency

UAE - Dubai 800 5663
UAE - Abu Dhabi 800 5663

KONE OFFICES AND CONTACTS

KONE UAE - Dubai (Regional Head Office)
U-Bora Tower, C/O Al Abraj Str & Al Khaleej Str
PO box 21474 Business Bay
Tel: +971 4 279 4500

Find your local sales contacts here:
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KONE Online

About us
About us

Find out more about us and how we can improve the flow of urban life & making people’s journeys safe. Embrace urban life and discover about KONE company online. Overview

About us >

KONE as a company

KONE Middle East is the global leader in escalator and elevator companies. With KONE elevators, discover cutting-edge upkeep and modernization solutions.

About us > KONE as a company >

Environment

Explore how KONE's workplace promotes green building transformation of structures and cities into eco-friendly ones. Find out more about sustainable smart cities.

About us > KONE as a company >

Safety

Watch KONE's videos on the elevator and lift safety to ensure everyone has a secure and comfortable journey.

About us > KONE as a company >

Innovations

Learn about the newest innovative technology in escalators and elevators. KONE's sources & solutions of elevators enhance structures and improve people's lives.

About us > KONE as a company >

Culture

Find out more about KONE's corporate and workplace culture, which leads to forming a solid foundation for our company culture.

About us > KONE as a company >

Diversity, equity and inclusion

Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity.

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Contact us

Fill out the online form to contact us for further details. Find KONE customer service for instant support online now.

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Branch offices

Find out where you can find KONE offices and service centers in the Middle East. To view an office's contact information, check online our branch locations!

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Contact form

Fill out the contact form to get in touch with us, and we'll get back to you immediately. Check our contact us form at KONE online.

About us >

Careers

Learn more about the delightful employment career possibilities we provide across the globe and join the next wave of KONE hires! Check our job vacancies online.

About us > Careers >

We offer

KONE provides you with opportunities and motivation components that excite and encourage our staff members. Discover our career development for our reward system.

About us > Careers >

Students & graduates

KONE provides global and local challenges for students and fresh graduates, such as internships and entry-level jobs. Check out KONE's international trainee program online.

About us > Careers >

Technicians & professionals

Discover our professional & elevator technician job possibilities to help you reach your personal & professional goals. Check lift technician opportunities now.

About us > Careers >

Recruitment process

Browse the stages involved in the recruitment process, such as applications, interviews, and final selection. Check our hiring procedure and apply right away.

About us > Careers >

Apply now

About us > Careers >

Frequently asked questions

Get a list of FAQs by visiting our website! We have gathered the most frequently asked questions about the application process. Find the answer at KONE online.
New buildings
New buildings

Experience advanced solutions for new buildings with KONE UAE. Browse our innovative solutions for sustainable buildings and a smart future architecture Overview

New buildings >

Elevators

Check the new integrated elevators with the latest solutions for built-in connectivity to future-proof your building. Find out more about our lifts at KONE UAE.

New buildings > Elevators >

KONE MonoSpace® DX

Experience the KONE MonoSpace DX passenger elevator, which eliminates the need for a machine room entirely, saving you significant space in your building.

New buildings > Elevators >

KONE MiniSpace™ DX

Learn about the KONE MiniSpace DX elevator, which has a remarkably small machine room for mid- and high-rise structures. Check out more online at KONE UAE.

New buildings > Elevators >

KONE TranSys™ DX

Find the machine room-free KONE TranSys DX passenger elevator for people flow improvement for demanding environments like public transportation, retail, and medical facilities.

New buildings > Elevators >

Elevator connectivity

Increase value with smart building solutions from KONE. Learn about KONE's connected smart elevator solutions and enter a new era of possibilities.

New buildings > Elevators >

Elevator interior design

Apply your selections for elevator interior design to personalize your elevator. Build a luxury & modern elevator interior design that promotes KONE connectivity.

New buildings >

Escalators & autowalks

Searching for a practical improvement for people flow in your building? Find out more about our industry-leading escalators and autowalks.

New buildings > Escalators & autowalks >

TravelMaster 110

Look up KONE Travelmaster 110. For both outdoor escalator use cases and indoor retail situations, KONE TravelMaster 110 is designed.

New buildings > Escalators & autowalks >

TravelMaster 115

Have a look at the KONE Travelmaster 115 inclined auto walk. For areas with demanding people flow requirements, KONE Travelmaster 115 offers simple & secure access.

New buildings > Escalators & autowalks >

TransitMaster 120

Check out the KONE Travelmaster 120 escalator, which offers a comfortable experience even in the most challenging traffic conditions.

New buildings > Escalators & autowalks >

TransitMaster 140

Need a powerful movable staircase? the Travelmaster 140. The KONE autowalk is the perfect solution for challenging workplaces that require effective people flow!

New buildings > Escalators & autowalks >

TransitMaster 165

Heavy-duty auto walks are the main function of the KONE Travelmaster 165 travelator. For challenging traffic conditions, KONE travelator focused on the infrastructure segment.

New buildings >

Advanced People Flow solutions

Browse our advanced people flow solutions from installation of elevators, and autowalks to access and monitoring solutions for a seamless user experience.

New buildings > Advanced People Flow solutions >

Access solutions

Learn more about our access control system for a seamlessly integrated control with your elevator and building doors. Browse through our access solutions online.

New buildings > Advanced People Flow solutions >

Destination solutions

Crowded Place? Discover our destination solutions that reduce waiting and travel times by taking into account the number of passengers & their destination floors.

New buildings > Advanced People Flow solutions >

Infotainment solutions

Learn more about infotainment systems & solutions that completely transform your building's user experience with future technology and solutions.

New buildings > Advanced People Flow solutions >

Monitoring solutions

Do you need to stay informed about the lifespan of your elevator? Check out monitoring solutions, with the best technology for remote elevator monitoring at KONE.

New buildings > Advanced People Flow solutions >

Office Solutions

Rethink the workplace environment and transform your office with solutions designed to enhance People Flow experiences and create healthier, safer workspaces.

New buildings > Advanced People Flow solutions >

KONE Office Flow

KONE Office Flow is a modular, connected solution that adapts with the needs of your building and its users, providing smooth people flow with touch-free access and personalized user experiences that make office environments more attractive and efficient.

New buildings > Advanced People Flow solutions >

Turnstiles

Learn more about KONE turnstiles – stylish and durable access control solutions for managing people flow in your building.

New buildings >

People Flow Planning and Consulting

Explore more about people flow and consulting for assessing, planning, and designing an innovative and integrated people flow within buildings for a smart future.

New buildings >

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Existing buildings
Existing buildings

Find trusted maintenance and modernization experts who specialize in elevator services and escalator services for any make or model of equipment across the entire building lifecycle. Overview

Existing buildings >

Elevator connectivity

Elevators that are connected give you and your users full control. Learn more about the connected services offered by KONE UAE and our smart building solutions.

Existing buildings >

Elevator user experience

KONE provides smart building applications, software, eye-catching lighting, cutting-edge materials, and more to improve elevator experience for users.

Existing buildings >

Maintenance

Find a trusted elevator maintenance company who offers tailored elevator maintenance and escalator maintenance services for any make or model of equipment.

Existing buildings > Maintenance >

Your maintenance journey

Learn about your maintenance journey with KONE and our intelligent maintenance services and contract options for elevators, escalators, and automatic building doors.

Existing buildings > Maintenance >

KONE Care – preventive maintenance

Learn about KONE's preventive maintenance services for safe operation of automatic doors, escalators, and elevators. Find out more about our Kone Care online.

Existing buildings > Maintenance >

KONE Care DX

Boost user experience, maximize uptime and prolong your elevator’s life with a sustainable maintenance service for KONE DX Class elevators.

Existing buildings > Maintenance >

KONE 24/7 Connected Services

Find out KONE 24/7 connected services for elevators, escalators, and automatic doors. Learn more about KONE predictive maintenance services online.

Existing buildings > Maintenance >

Customer communications channels

Follow the progress of your maintenance work and keep track of the state of your equipment by using the KONE's customer communication channels.

Existing buildings > Maintenance >

Customer service

Call the KONE's customer service right away to report a service need or an emergency. 24/7, our customer care is available to assist you.

Existing buildings > Maintenance >

Managing people flow and user experience with KONE DX

Your building will rise in value from KONE DX elevator solutions and will be prepared for whatever the future holds. We've got you covered with KONE DX.

Existing buildings >

Elevator modernization

Find a trusted partner who offers simple and innovative elevator modernization solutions that can improve the safety, appearance and functionality of your elevator equipment.

Existing buildings > Elevator modernization >

Full elevator replacement

With KONE full elevator replacement, we install a brand-new elevator with all the benefits of a modern elevator. Check our lift replacement cost now.

Existing buildings > Elevator modernization >

Modular modernization

You can experience all the advantages of a modernized elevator with KONE. Discover our most recent technological advancements, modern modular & design innovations.

Existing buildings > Elevator modernization >

MonoSpace Upgrade

Learn about the solutions to upgrade your KONE MonoSpace® elevator.

Existing buildings > Elevator modernization >

Component upgrades

Learn about KONE's extensive line of elevator part upgrades and enhance your elevator's performance, safety, and eco-friendliness. Discover elevator components now.

Existing buildings > Elevator modernization >

MiniSpace Upgrade

Discover the KONE MiniSpace™ DX upgrade packages, and enjoy all the benefits of a brand-new elevator with KONE UAE latest Minispace upgrade innovations.

Existing buildings >

Escalator & Autowalk modernization

Explore KONE's escalator modernization options, which raise the energy efficiency, security, and dependability of your escalator. Upgrade your escalator now.

Existing buildings > Escalator & Autowalk modernization >

Full escalator replacement

Explore KONE's alternatives for full escalators replacement and enjoy lower energy expenditures. Improve your escalator parts in no time with KONE.

Existing buildings > Escalator & Autowalk modernization >

Modular modernization

Visit KONE UAE and learn more about our modular escalator modernization solutions, as you can renew individual components or complete systems.

Existing buildings >

Buildings without an elevator

"Discover KONE retrofit elevator installation solutions for building without elevators. Increase the value of your building and simplify access to the top floors. "

Existing buildings >

Advanced People Flow solutions

"Learn about KONE flow control systems to provide a smooth user experience when entering and leaving buildings. Learn more online about flow control solutions. "

Existing buildings >

People Flow Planning and Consulting

Learn about KONE's people flow planning & consulting solutions to design an intelligent building with seamless flow using professional analysis & leading tools.

Existing buildings >

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Digital Services
News & Insights
News & Insights

Overview

News & Insights >

References

Explore KONE's references of selected achievements from around the world. Choose from our reference materials to find out more.

News & Insights >

Press releases

Find all of KONE's press releases and stock exchange news online. Keep up with the most recent press statements from KONE.

News & Insights >

Stories

Learn more about how people move around the structures that make up the world's cities by reading KONE's stories from across the globe. Check KONE's events now.
Tools & downloads
Tools & downloads

Check out KONE's planning tools and brochure downloads to improve user experience and increase the value of your building. Overview

Tools & downloads >

Tools for architects

Discover KONE's architect model-making solutions that simplify building models by utilizing sophisticated lift BIM models. Explore elevator models online.

Tools & downloads >

Tools for designers

Discover our designer tools to explore infinite customization options for elevators. KONE car designer helps you create the perfect elevator for your building.

Tools & downloads >

Glossary

Explore KONE's elevator glossary for assistance in understanding the elevator technical terms and symbols used on the website.
KONE Online
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