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KONE CUSTOMER SERVICE

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UAE - Dubai 800 5663
UAE - Abu Dhabi 800 5663

KONE Customer Service Open 8-16, for general requests.

REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency

UAE - Dubai 800 5663
UAE - Abu Dhabi 800 5663

KONE OFFICES AND CONTACTS

KONE UAE - Dubai (Regional Head Office)
U-Bora Tower, C/O Al Abraj Str & Al Khaleej Str
PO box 21474 Business Bay
Tel: +971 4 279 4500

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KONE Middle East & Africa
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About us
About us

KONE as a company

Environment

We support the ongoing green transformation of the built environment into smart eco-cities, low-carbon communities, and net zero energy buildings.

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Innovations

Diversity and inclusion

Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity.

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Frequently asked questions
New buildings
New buildings

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow

Elevators

Discover the new KONE DX Class connected elevator solutions with built-in connectivity to future-proof your building and deliver a redefined user experience.

KONE MonoSpace® DX

Discover the machine room-less KONE MonoSpace® DX passenger elevator for low and mid-rise residential and commercial buildings.

KONE MiniSpace™ DX

Discover the KONE MiniSpace™ DX elevator with a compact machine room and digital connectivity for mid and high-rise buildings.

KONE TranSys™ DX

Discover the machine room-less KONE TranSys™ DX goods and passenger elevator for demanding people flow environments like public transport, retail, and medical facilities.

Elevator connectivity

Discover how KONE’s smart elevator solutions with built-in connectivity add value and make your building a more attractive prospect for tenants and visitors.

Elevator interior design

Discover how KONE DX Class elevators help you bring your design vision to life and create an elevator experience that helps your building connect with people and make a lasting impression.

Escalators & autowalks

Discover our industry-leading escalators and autowalk solutions, which set the standard for safety, quality, eco-efficiency, and visual design.

TravelMaster 110

Learn more about the highly eco-efficient KONE TravelMaster 110 escalator – optimized for retail environments to ensure a pleasant shopping experience.

TravelMaster 115

An inclined autowalk designed to provide easy and safe access throughout your building, even when passengers are moving with a heavy cart or pushing a baby stroller.

TransitMaster 120

Learn more about the highly durable and eco-efficient KONE TransitMaster 120 escalator – optimized for transit centers to ensure a pleasant passenger experience, even under the most demanding traffic conditions.

TransitMaster 140

The KONE TransitMaster™ 140 is a highly durable escalator designed for the most demanding public transportation environments, such as metro stations and airports.

TransitMaster 165

The KONE TransitMaster™ 165 is a heavy-duty autowalk primarily targeted towards the infrastructure segment with demanding traffic conditions, such as airports, railways as well as stadiums and other transit centers.

Advanced People Flow solutions

Advanced People Flow Solutions integrate equipment and devices into one holistic smart building solution. The result is a seamless user experience from front door to final destination—a new way to make everyday life easier.

Access solutions

Learn about access control and integrated access solutions for a wide range of building types.

Destination solutions

Improve elevator performance. We offer destination solutions for a wide range of building types.

Infotainment solutions

Find out how to enhance the passenger experience in KONE DX Class elevators with KONE infotainment solutions.

Monitoring solutions

Learn about KONE monitoring solutions, which enable real-time inspection of elevator and escalator operation across multiple locations via a single interface.

Turnstiles

Learn more about KONE turnstiles – stylish and durable access control solutions for managing people flow in your building.

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Existing buildings
Existing buildings

Discover our high-quality solutions for the maintenance and modernization of elevators and escalators – all from one trusted supplier

Elevator connectivity

Learn about our smart building solutions. We offer smart elevator solutions for existing buildings.

Elevator user experience

Enhance the elevator user experience. We offer elevator lighting for a wide range of buildings.

Maintenance

Maintenance services for elevators, escalators and automatic doors. We offer a wide range of building maintenance services.

Your maintenance journey

Learn about your maintenance journey with KONE and our intelligent maintenance services and contract options for elevators, escalators, and automatic building doors.

KONE Care – preventive maintenance

Discover how KONE’s flexible, tailored preventive maintenance services keep your elevators, escalators, and automatic building doors safe and in good condition.

KONE 24/7 Connected Services

Find out how KONE 24/7 Connected Services for elevators, escalators, and automatic building doors reduces faults, speeds up repairs, increases safety, and gives you a clear picture of everything that’s going on.

Customer communications channels

Stay up to date with equipment status and maintenance work progress around the clock.

Customer service

Find out how to contact KONE when you need to make a maintenance service request or report an incident, and how to stay up to date with maintenance work via our digital channels.

Managing people flow and user experience with KONE DX

Our connected KONE DX elevator solutions add value to your building and make sure it’s ready for whatever the future brings. Improved accessibility for residents and visitors and a cleaner, healthier environment.

Elevator modernization

Different modernization options for elevators: full, modular or upgade specific components. Click to read more!

Full elevator replacement

Discover our eco-efficient full-replacement solutions and a hassle-free process that keeps your project on time and on budget while minimizing disruption to life in your building.

Modular modernization

Find out about elevator renovation and see how it improves the elevator controller.

MonoSpace upgrades

Fixing my lift, elevator repairs, fixing a KONE lift, lifts modernisation, repairing a KONE lift. KONE MonoSpace lift, lift renovation, lift repairs, lift modernisation, broken lift door, changing lift buttons, changing lift signalisation, mal-functioning lift, modernising an older lift.

Component upgrades

Discover our wide range of elevator upgrades covering things like the elevator door operator, signalization, and lighting system.

Escalator & Autowalk modernization

Discover our range of escalator modernization solutions that will increase the lifespan of your escalators, giving you the flexibility of replacing the entire installation or just individual components.

Full escalator replacement

Discover our two options for escalator replacement: We can install a brand-new escalator and truss, or replace everything except the truss.

Modular modernization

With our escalator upgrade and modular modernization solutions you can renew individual components or complete systems. Visit us!

Buildings without an elevator

Discover our retrofit elevators solutions for buildings currently without elevators.

Advanced People Flow solutions

Discover our solutions for access and destination control, as well as communication and equipment monitoring.

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Digital Services
News & Insights
News & Insights

References

Press releases

Stories
Tools & downloads
Tools & downloads

Downloads, Codes and standards, Glossary

Glossary

When talking about elevators, escalators, and automatic building doors it’s sometimes necessary to use technical terms and acronyms, so we’ve created a handy glossary to help you make sense of them.

KONE Brochure library
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KONE Tools and Downloads

Take advantage of our next-generation design and planning tools to help you create a great user experience that makes your building more attractive to tenants and visitors alike.

Tools for elevators

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KONE Elevator Planner

Get all the technical data you need to plan everything down to the last detail. For all KONE MonoSpace® DX elevators and KONE N MiniSpace™ DX elevator.

Go to KONE Elevator Planner

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KONE Car Designer

Check out our themed design directions or create your own unique car interior by combining materials, lighting, and accessories, then bring your vision to life with 3D modeling. For all KONE DX Class elevators.

Go to KONE Car Designer

Escalator planner tool

A modern intuitive online tool. This digital self-service tool supports architects, building planners, consultants, and facility managers with building design process by providing initial escalator dimensions, 2D and BIM model drawing outputs.

Go to KONE Escalator Planner

Terms & definitions

When talking about elevators, escalators, and automatic building doors it’s sometimes necessary to use technical terms and acronyms, so we’ve created a handy glossary to help you make sense of them.

Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.

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Downloads

Doors handbook for architects

This handbook is a clear, easy-to-understand introduction to the main process stages, from initial planning to choosing the right door solutions for your project. It will help you to select the correct solution for each specific building type.

KONE UniDrive® Healthcare door operator

Our reliable operator designed specifically for use with hermetic sliding doors ensures smooth, safe people flow in a wide range of medical and other hygiene-critical environments.

KONE JumpLift

KONE JumpLift makes efficient use of the elevator shaft during the construction phase, whether you're looking to speed up construction schedules, avoid redundant work, or improve logistics.

KONE Building information models (BIM)

Whether you need design models for initial plans, or more detailed construction models, our BIM models provide you with relevant information, measurements, and details relating to our equipment.

KONE TransitMaster™ planning dimensions

Architectural planning datasheets for the KONE TransitMaster 140 escalator.

KONE TravelMaster™ 115 planning dimensions

Architectural planning datasheets for the KONE TravelMaster 115 inclined autowalk.

Maintaining retail People Flow

Our handbook for facility managers and building owners in the retail sector covers the challenges of maintaining people flow and how KONE helps solve them.

KONE TransitMaster™ 165 horizontal autowalk

This guide details the options and planning dimensions for the KONE TransitMaster 165 horizontal autowalk, which is designed for transport hubs such as airports and railroad stations.

KONE elevators for transit centers

Our guide covering the materials, accessories, signalization options, and car and shaft dimensions for elevators installed in transit centers.

KONE elevators for airports

Our guide covering the materials, accessories, signalization options, and car and shaft dimensions for elevators installed in airports facilities.

KONE Medical elevators

Our guide covering the materials, accessories, signalization options, and car and shaft dimensions for elevators installed in medical facilities.

Planning retail People Flow

Our easy-to-use planning guide takes you through the options for creating smooth, safe people flow in different types of retail environments, from shopping centers to big-box stores.

Planning guide for Public transportation elevators

This guide provides all the basic information needed when planning elevators for public transportation environments, including guidance on choosing hoisting components and car materials.

KONE solutions for transit centers

Our range of solutions designed to cope with the tough demands of busy transit center environments includes elevators, escalators, autowalks, and doors.

KONE solutions for airports

Our solutions for the unique demands of airport environments help manage the flow of people and goods into and through the airport safely, reliably, and efficiently.

KONE KDS330 signalization

Available options for car operating panel, floor buttons, and landing devices for the KONE KDS330 signalization range.

KONE KDS300 signalization

Available options for car operating panel, floor buttons, and landing devices for the KONE KDS300 signalization range.

KONE UniDrive®

Upgrade the control element of any brand of automatic sliding door in just a few hours – with no changes to the door construction – for improved safety, reliability, and efficiency.

KONE Z MiniSpace™

Our standardized elevator with a compact machine room provides reliable, efficient, and comfortable transport between floors in the affordable residential segment.

KONE doors safety

Our handy safety information factsheet with simple tips on how to enhance the safety of your automatic building doors through proper use and maintenance.

KONE turnstile solutions

Our turnstile solutions improve security, guidance, and convenience in your building. All our solutions are easy to use, durable, and eco-efficient.

KONE Turnstile 50

A smart, flexible half-height sensor barrier for public and commercial buildings and airports, where high throughput and comfortable access are important requirements.

KONE Turnstile 30

An energy-efficient access control solution for buildings where high throughput, durability, and easy operation are important requirements.

KONE Turnstile 100

A new benchmark in turnstile usability, flexibility, and visual appearance that enables easy, efficient building management and adds real value to your property.

KONE RemoteCall™ with fixed source floor

KONE RemoteCall with fixed source floor is a special feature in the KONE RemoteCall application that pre-defines the source floor so the user selects only the destination floor.

KONE RemoteCall™

KONE RemoteCall is an innovative mobile application for smartphones which allows users to make personalized elevator calls quickly and conveniently from anywhere in the building.

KONE Destination Control System

KONE Destination is a destination control system that incorporates desired destination floors and the number of waiting passengers to significantly improve elevator convenience and efficiency.

KONE touchscreen signalization

The KSP858 is a touchscreen DOP incorporating the latest capacitive touchscreen technology and a highly intuitive interface for an effortless elevator experience.

KONE InfoScreen

The KONE InfoScreen is a quick and easy way to deliver multimedia and web-based information and improve guidance in your building. It can be used to inform and entertain, and to guide passengers for smoother and safer people flow in the facility.

KONE E-link™

KONE E-Link enables elevator and escalator system monitoring from one location, helping you secure the best possible tenant service quality, reliability and efficiency of the elevators and escalators in your building.

KONE Access™ Planning guide

This planning guide provides the general information about KONE Access necessary for specification and installation of the system, intended for those involved in related areas such as electrical installation and building security access.

KONE Access control interface

KONE Access Control Interface connects any access control system with the KONE elevator control system to increase security in the building while improving people flow.

KONE Access™

A comprehensive access solution, KONE Access features a fully scalable access control system that is seamlessly integrated with your elevator system, turnstiles, and building doors.

KONE Care™ Maintenance Method

KONE Modular Based Maintenance helps us find and fix potential faults before they can cause downtime, helping you ensure quality service and improve end-user safety.

KONE Care™ Maintenance

Understanding of your maintenance requirements: choose from our three maintenance packages the level of care you need.

KONE ReSolve™ 800

A complete drive and electrification modernization solution for elevators in high rise buildings. Modernization with KONE ReSolve 800 improves reliability, safety and energy-efficiency.

KONE ReSolve™ 40

An electrification modernization solution for elevators in low- to mid-rise buildings that replaces obsolete relays and other electrical components, improving performance, safety and energy efficiency.

KONE ReSolve™ 200

A modernization solution that provides flexibility in planning and budgeting, while significantly reducing operating costs and enhancing safety and accessibility.

KONE ReGenerate™ 800

A high-performance solution for elevators in high-rise buildings that help you maintain your building’s status as a prime property within your market.

KONE ReGenerate™ 200 400

KONE ReGenerate is a family of modernization packages meets the latest safety and accessibility regulations, while improving the efficiency, reliability and aesthetics of the existing elevator.

KONE elevator and escalator installation processes

Ensure that your elevators and escalators are installed on time, with the excellent ride comfort and aesthetic appearance you expect.

KONE Care for Life™ survey

Is your elevator or escalator reliable? Is it safe? Are there opportunities for you to reduce your elevator energy consumption and avoid unpredictable repair costs? The KONE Care for Life analysis helps you answer these questions.

KONE ascending car overspeed protection upgrade package

Our upgrade package for all brands of lift comprises a new overspeed governor, new rope and a new guiderail stopping device. These improvements will ensure that an overspeeding car is brought to a safe, controlled stop.

KONE EcoMod™

A full escalator or moving walk modernization without removing the truss. Our EcoMod solution eliminates costly structural modifications while preserving existing building décor.

KONE TravelMaster™ 110 planning dimensions

Architectural planning datasheets for the KONE TravelMaster 110 escalator.

KONE TravelMaster™ 110

The KONE TravelMaster 110 is an eco-efficient escalator designed for commercial environments. It incorporates the latest in safety technologies and visual design innovations.

KONE TransitMaster™ 120 planning dimensions

Architectural planning datasheets for the KONE TransitMaster 120 escalator.

KONE TransitMaster™ 120

The eco-efficient KONE TransitMaster 120 escalator is designed for round-the-clock operation in environments with medium to high traffic flow, such as mass transit hubs and airports.

KONE TravelMaster™ 115

This guide details the options and planning dimensions for the KONE TravelMaster 115 inclined autowalk, which is designed for retail environments like shopping centers and hypermarkets.

KONE TransitMaster™ 140

This guide details the options and planning dimensions for the KONE TransitMaster 140, which is a heavy-duty escalator for transport hubs such as railroad and metro stations.

KONE Escalator and Autowalk Solutions

Our flexible range of escalators and autowalks can be tailored to a wide range of applications, and are all based on the same reliable technology and modern visual design.

KONE S MonoSpace®

The KONE S MonoSpace is a world-class elevator solution for residential buildings that offers excellent eco-efficiency, smooth ride comfort, and award-winning design.

KONE E Minispace planning data

The KONE E Minispace is an economical solution for providing reliable, efficient, and comfortable transport in residential buildings, incorporating KONE’s core technology innovations.

KONE N MonoSpace®

The KONE N MonoSpace is a world-class elevator solution for residential buildings that offers excellent eco-efficiency, smooth ride comfort, and award-winning design.

KONE N MiniSpace™

Based on our proven, eco-efficient technology, the KONE N MiniSpace features a highly compact machine room and is designed specifically for residential buildings.

KONE E Minispace visual options

The KONE E MiniSpace is an economical solution for providing reliable, efficient, and comfortable transport in residential buildings, incorporating KONE's core technology innovations.

KONE Minispace

KONE MiniSpace elevators combine the eco-efficient KONE EcoDisc motor with a compact machine room, and are ideal for offices, hotels and residential buildings of up to 63 stories.

KONE E MonoSpace®

The KONE E MonoSpace is an economical solution for providing reliable, efficient, and comfortable transport between floors in residential buildings.

KONE Transys™

Our heavy-duty freight elevator is exceptionally space-efficient and needs no machine room, which makes it easy to position and reduces construction time and costs.

KONE Solutions for retail facilities

We can help you turn people flow into cash flow – whether you’re planning and designing a new facility or upgrading your existing equipment.

KONE KSS800 KSS900 SIGNALIZATION

KONE Destination increases traffic efficiency and decreases waiting and journey times.

KONE KDS50 signalization

Available options for car operating panel, floor buttons, and landing devices for the KONE KDS50 signalization range.

KONE Design signalization

Our stylish design signalization options add the finishing touches to your elevator by helping you create a design that reflects the look and feel of your building.

KONE Car interior design themes

The KONE Design Collection is a set of inspiring elevator car interiors created by KONE’s award-winning design team. Browse our design themes and get tips on choosing the right design.

KONE Materials & accessories

Our materials and accessories guide provides handy tips on creating the perfect custom elevator design for your building and details our extensive range of materials and accessories.

KONE Construction Time use solutions

Our solutions for construction time use help get workers and materials to the right place at the right time, saving hundreds of valuable hours and speeding up construction schedules.

KONE UniSwing®

The KONE UniSwing package is suitable for upgrading the operator element of existing swing doors, for automating manual swing doors, and for new door installations.

KONE UniDrive® Compact door operator

Our easy-to-use, customizable operator for sliding doors features a slim design that makes it ideal for automating manual sliding doors in space-restricted areas.

KONE swing door operators

Designed to meet the needs of a wide range of demanding environments, our comprehensive range of modern swing door operators is fully automatic, incorporate the latest intelligent operator technology, and provides reliable long-term performance.

KONE sliding door solutions

Our sliding door solutions are durable, flexible, easy to install, and comply with the latest safety standards. They are suitable for a wide variety of building types and can be adjusted for the demands of many environments.

KONE sectional overhead doors

Our high-quality, durable sectional overhead doors ensure the safe flow of goods and people in warehouses, showrooms, logistics centers, and retail and industrial premises.

KONE revolving doors

Our stylish, energy-efficient revolving door solutions are perfect for providing smooth, safe building access in offices, hotels, retail centers, airports, and medical facilities.

KONE sectional high-speed door

Our sectional high-speed door opens up to six times faster than a conventional overhead door, making it ideal for high-traffic industrial environments where time-saving is critical.

KONE Gliding™ doors

Our gliding door solutions are ideal for buildings where space, usability, and hygiene are important requirements. They are easy to operate and take up very little space.

KONE hermetic doors

KONE hermetic doors are specifically designed for use in any areas where air permeability, hygiene, and noise insulation are critical, such as operating theaters, laboratories, clean rooms, and silent areas.

KONE doors for hospitals

Our range of specialized door solutions for medical facilities help patients, staff, visitors, and goods move around smoothly and safely.

KONE Doors

Browse our full range of door solutions for the smoother flow of people and goods, including revolving, sliding, gliding, and industrial doors, as well as turnstiles.

KONE Doors - Site absolutes

When these door installation absolutes checklist is in place, KONE can do its job fast, safely and without interruption, and you can keep to your construction schedule. This is valid for new installation, full replacement and repairs.

KONE revolving door 30

A versatile, durable, and economical entrance solution that ensures smooth, safe people flow in buildings such as shops, hotels, and medium-size commercial centers.

KONE revolving door 50

A wide entrance solution that is perfect for busy environments, such as airports, medical facilities, large retail centers, and educational facilities, where smooth people flow and high throughput volume are key requirements.

KONE revolving door 100

A premium revolving door designed to complement buildings where visual appearance is as important as performance like high-end office buildings and prestige hotels.

KONE Care for Life™ for doors

A complete analysis of your building doors, including an assessment of your equipment, a report on its condition and recommendations for improvement.

KONE KDS 220 signalization

Available options for car operating panel, landing devices and buttons for the KONE KDS 220 signalization range.

KONE MonoSpace® Home

KONE MonoSpace® Home – the machine-room-less elevator for villa – is optimized for home installation.

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