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You can use the form below to learn more about 24/7 Connected Services. One of our team will be in touch as soon as possible.

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How can we help you? *|I am interested in a KONE product or service|I want to contact KONE customer service










My message is about *|Maintenance services|Invoices|Ongoing project|KONE digital tools|A complaint|Feedback about KONE|Other

My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|Maintenance services|Residential Flow in a new building|Residential Flow in an existing building|24/7 Connected Services|Other
Equipment/service type *|Elevators|Escalators|Doors|Smart building solutions|People Flow planning services|Multiple/other
Building type *|Residential|Office|Retail|Hotel|Leisure, education, special buildings|Medical|Public transportation and airports|Marine (e.g. vessels or offshore installations)|Other
Your role *|Architect|Builder|Resident|Housing board member|Facility manager|Building owner|Developer|Consultant|Other

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Predictive Vs Traditional Maintenance

Explore the key differences

  • BEFORE PREDICTIVE MAINTENANCE

    Standardized verification of elevator components
    The contents of the maintenance modules are predefined by laws and decrees. Off site, not all critical elevator parameters and components are systematically checked.

    WITH PREDICTIVE MAINTENANCE

    24/7 monitoring, better than an on-site technician
    Thanks to sensors installed on the device, more than 200 data points are analysed by powerful artificial intelligence algorithms, to identify malfunctions even before they are apparent.

  • BEFORE PREDICTIVE MAINTENANCE

    Undifferentiated elevator maintenance regardless of age, brand, use
    While each building is occupied differently, they benefit from the same maintenance plan: a 30-year-old elevator vs. a one-year elevator/a 30-storey office tower device vs. a 5-storey residence.

    WITH PREDICTIVE MAINTENANCE

    Tailor-made service, specific to each elevator and its use
    Predictive maintenance orders correspond to the specific needs and uses of each system. They are the result of factual analysis of equipment data, i.e. more than 15,000 data points every 2 seconds.

  • BEFORE PREDICTIVE MAINTENANCE

    Standard intervention process for all malfunctions
    The identification of the malfunction is based on the technician's expertise. If necessary, he must order the part and come back to repair. And a failure can be a succession of malfunctions. This results in a longer process before the return to service.

    WITH PREDICTIVE MAINTENANCE

    Targeted interventions, just the first time
    The predictive system guides the maintenance technician, who can anticipate the need for spare parts and intervene already equipped with them. Repair is then immediate. Cognitive AI technology, combined with human expertise, provides an unprecedented level of accuracy.

  • BEFORE PREDICTIVE MAINTENANCE

    Maintenance technician expertise
    At KONE, our technicians receive continuous training in addition to a refresher training on the latest technologies, which is mandatory once a year.

    WITH PREDICTIVE MAINTENANCE

    Maintenance technician and AI expertise
    Two ways of learning here: technological and human. The AI recommendations are commented on on-site by the technicians, which enrich the database. Knowledge benefits all our maintenance technicians worldwide.

  • BEFORE PREDICTIVE MAINTENANCE

    Maintenance level according to the maintenance contract
    The contract concluded will establish the level of intervention of the maintenance and fault handling technician.

    WITH PREDICTIVE MAINTENANCE

    Tailor-made elevator maintenance quality, extending service life
    Since the number of interventions is not limited, each device receives tailor-made maintenance. Each malfunction is repaired to prevent a larger part from breaking. The service life of the elevator is thus extended.

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