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KONE CUSTOMER SERVICE

Open 24h for: Maintenance service requests Reporting an emergency

UAE - Dubai 800 5663
UAE - Abu Dhabi 800 5663

KONE Customer Service Open 8-16, for general requests.

REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency

UAE - Dubai 800 5663
UAE - Abu Dhabi 800 5663

KONE OFFICES AND CONTACTS

KONE UAE - Dubai (Regional Head Office)
U-Bora Tower, C/O Al Abraj Str & Al Khaleej Str
PO box 21474 Business Bay
Tel: +971 4 279 4500

Find your local sales contacts here:
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KONE Online

About us
About us

Embrace urban life with KONE company. Find out how we can improve the flow of urban life, making people’s journeys safe with KONE online.

KONE as a company

We are a world-class leader in the escalator & elevator industry. Discover innovative solutions for maintenance & modernization with KONE elevators!

Environment

Discover how KONE's work environment supports the ongoing green transformation of buildings & cities into eco-friendly. Learn more about our approach.

Safety

Safety is top of the agenda at KONE. Take a look at our escalator & elevator safety videos to ensure a safe and comfortable ride for everyone

Innovations

Discover the latest escalator & elevator innovations from KONE. KONE’s innovations & solutions help improve buildings & make life easier!

Culture

KONE's company culture consists of three core principles and four company values.

Diversity, equity and inclusion

Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity.

Contact us

For more information, connect with us by filling out the form here or get in touch with KONE elevator customer service at 800 244 2020. Contact us now!

Branch offices

Find our service centers and office locations across the Middle East. Click on an office's name to find out its contact details. Check our branch offices now!

Contact form

We aim to provide great customer service. Reach us now easily by filling out the contact form and we'll contact you as soon as possible!

Careers

Find out more about the exciting job opportunities we offer in different countries and be part of the next wave to be hired in KONE!

We offer

KONE offers you a range of total reward elements that engage and motivate our employees. Discover our three different elements of total reward.

Students & graduates

We offer global & local challenges for students & graduates, like internships & entry-level jobs. Check our international trainee program & more with KONE!

Technicians & professionals

Achieve your career & personal goals with our range of experiences & job opportunities for professionals & technical experts. Check our opportunities now!

Recruitment process

Get to know more information about the recruitment process steps, including applications, interviews, final selection, & more. Apply now!

Apply now

Frequently asked questions

Find a list of FAQs through our website! We have collected the most asked questions regarding the applying process & more! Get your answers now!
New buildings
New buildings

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow

Elevators

Discover the new KONE DX Class connected elevator solutions with built-in connectivity to future-proof your building and deliver a redefined user experience.

KONE MonoSpace® DX

Find a space-saving machine room-less elevator for low-rise buildings and mid rise buildings.

KONE MiniSpace™ DX

Learn about a passenger elevator with a highly compact elevator machine room.

KONE TranSys™ DX

Learn about durable elevators that offer best-in-class connectivity features.

Elevator connectivity

Discover how KONE’s smart elevator solutions with built-in connectivity add value and make your building a more attractive prospect for tenants and visitors.

Elevator interior design

Discover how KONE DX Class elevators help you bring your design vision to life and create an elevator experience that helps your building connect with people and make a lasting impression.

Escalators & autowalks

Discover our industry-leading escalators and autowalk for new buildings. Our escalators and autowalks set the standard for safety, eco-efficiency, & design!

TravelMaster 110

Find a commercial escalator and get outdoor elevator maintenance

TravelMaster 115

Learn about an inclined autowalk for demanding people flow needs

TransitMaster 120

Learn more about the highly durable and eco-efficient KONE TransitMaster 120 escalator – optimized for transit centers to ensure a pleasant passenger experience, even under the most demanding traffic conditions.

TransitMaster 140

Learn about our moving staircase solutions and find a new walkalator.

TransitMaster 165

Learn about the KONE travelator solutions and find a new moving walkway.

Advanced People Flow solutions

Advanced People Flow Solutions integrate equipment and devices into one holistic smart building solution. The result is a seamless user experience from front door to final destination—a new way to make everyday life easier.

Access solutions

Learn about access control and integrated access solutions for a wide range of building types.

Destination solutions

Improve elevator performance. We offer destination solutions for a wide range of building types.

Infotainment solutions

Find out how to enhance the passenger experience in KONE DX Class elevators with KONE infotainment solutions.

Monitoring solutions

Learn about KONE monitoring solutions, which enable real-time inspection of elevator and escalator operation across multiple locations via a single interface.

Turnstiles

Learn more about KONE turnstiles – stylish and durable access control solutions for managing people flow in your building.

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Existing buildings
Existing buildings

Discover our high-quality solutions for the maintenance and modernization of elevators, escalators, and automatic doors – all from one trusted supplier

Elevator connectivity

Learn about our smart building solutions. We offer smart elevator solutions for existing buildings.

Elevator user experience

Enhance the elevator user experience. We offer elevator lighting for a wide range of buildings.

Maintenance

Maintenance services for elevators, escalators and automatic doors. We offer a wide range of building maintenance services.

Your maintenance journey

Learn about your maintenance journey with KONE and our intelligent maintenance services and contract options for elevators, escalators, and automatic building doors.

KONE Care – preventive maintenance

Discover how KONE’s flexible, tailored preventive maintenance services keep your elevators, escalators, and automatic building doors safe and in good condition.

KONE 24/7 Connected Services

Find out how KONE 24/7 Connected Services for elevators, escalators, and automatic building doors reduces faults, speeds up repairs, increases safety, and gives you a clear picture of everything that’s going on.

Customer communications channels

Stay up to date with equipment status and maintenance work progress around the clock.

Customer service

Find out how to contact KONE when you need to make a maintenance service request or report an incident, and how to stay up to date with maintenance work via our digital channels.

Managing people flow and user experience with KONE DX

Our connected KONE DX elevator solutions add value to your building and make sure it’s ready for whatever the future brings. Improved accessibility for residents and visitors and a cleaner, healthier environment.

Elevator modernization

Learn about elevator safety features and explore the benefits of elevator modernization.

Full elevator replacement

Learn about the elevator replacement cost and increase the value of a building.

Modular modernization

With modular modernization you can upgrade entire systems and significantly improve the performance of your elevator. Read more!

Component upgrades

Discover our wide range of elevator upgrades covering things like the elevator door operator, signalization, and lighting system.

MiniSpace Upgrade

Learn about the solutions to upgrade your KONE MiniSpace® elevator.

Escalator & Autowalk modernization

With modernization, your escalators will become more energy-efficient, reliable, and most importantly safer.

Full escalator replacement

Discover our two options for escalator replacement: We can install a brand-new escalator and truss, or replace everything except the truss.

Modular modernization

With our escalator upgrade and modular modernization solutions you can renew individual components or complete systems. Visit us!

Buildings without an elevator

Increase the value of a building by retrofitting small elevators. We offer pitless elevators.

Advanced People Flow solutions

Discover our solutions for access and destination control, as well as communication and equipment monitoring.

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Digital Services
News & Insights
News & Insights

References

Press releases

Stories
Tools & downloads
Tools & downloads

Downloads, Codes and standards, Glossary

Tools for architects

Tools for designers

Glossary

When talking about elevators, escalators, and automatic building doors it’s sometimes necessary to use technical terms and acronyms, so we’ve created a handy glossary to help you make sense of them.
KONE Online
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